Privacy Policy
Who we are
Our website address is: https://eleverahealth.com.
Elevera Health PLLC, a Virginia professional limited liability company, is a locally owned and operated medical clinic that is your trusted partner in accessing compassionate and comprehensive care for medical weight loss, sexual wellness, hormone therapy and other wellness treatments to help you feel like you want to feel throughout all counties in Virginia.
Medical Disclaimer
Our clinic is dedicated to serving patients in every county, providing personalized evaluations and treatments for qualified patients. Whether you reside in Loudoun, Fairfax, Norfolk, Richmond, or any other county in Virginia, Elevera Health PLLC is here to provide you with compassionate care and help you unlock your body’s full potential by healing from the inside out. Our proven medical treatments give your entire body what it needs to work properly so that you look and feel your absolute best..
The information, including but not limited to, text, graphics, images and other material contained on this website are for informational purposes only. No material on this site is intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen, and never disregard professional medical advice or delay in seeking it because of something you have read on this website.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Visitor comments may be checked through an automated spam detection service.
Elevera Health mobile app
Effective date: October 26, 2026 · Version: 2026-10-26
This section covers the Elevera Health app for iPhone and Android (the “App”).
Who we are
The App is offered by Elevera Health PLLC (doing business as Elevera Health), a telehealth medical practice, and is built and published for Elevera Health by T and T Solutions LLC. App store listings show T and T Solutions LLC as the developer. In this section, “we” and “us” mean Elevera Health PLLC and T and T Solutions LLC.
Mailing address: 1019B Edwards Ferry Rd NE #1060, Leesburg, VA 20176. Questions: email us or (703) 952-3366.
The App is a personal companion for tracking your health and wellness between visits. It is not your medical record: that is kept in Elevera Health’s electronic health record system. The App is also not a way to contact your care team. For care, message your provider in Spruce or call the office.
Information the App collects
What you enter or create
| Category | Examples | Why |
|---|---|---|
| Account | Name, email address, and the sign-in methods you connect (Google, Apple, and/or email and password) | To create and secure your account |
| Profile | Gender (or “prefer not to say”), programs you choose (weight loss, menopause, andropause, wellness), goals, height, units, state | To tailor the App to you |
| Health and wellness logs | Medications and doses you enter (including vial details you choose to add), dose history and injection sites, symptoms and side effects, weight and body measurements, habits (protein, water, fiber, steps), workouts, meal plans and grocery lists | To provide the tracking features |
| Workout plans | Your workout preferences (goal, fitness level, days and minutes per week, equipment you have, low-impact preference), the plans you build, and the sessions you log | To build and track your personal workout plan. Plans are built on your phone from Elevera Health’s exercise library. |
| Progress photos | Photos you choose to add | To let you compare your progress over time. Photos are private to you. |
| Cycle data (optional) | Period dates, symptoms and notes | To support cycle and hormone tracking. Kept only on your phone unless you separately turn on cloud sync. |
| Apple Health / Health Connect (optional) | Weight, steps, sleep and workouts, only the types you allow | To fill in your logs automatically, and to save your weight and workouts back if you choose |
| Consent | The version of this policy and the Terms you accepted, and when | Record-keeping |
Optional features are off until you turn them on, and some arrive in App updates. You can turn them off again at any time.
Apple Health and Health Connect data is never used for advertising or marketing, and is never shared with third parties except the service providers described below.
Collected automatically
- Device and app information: a push-notification token, an app-installation identifier, the device platform and the app version. Used to deliver Elevera Health news notifications and to show update prompts.
- App integrity check (Apple App Attest / Google Play Integrity). Used to confirm requests come from the genuine App.
- Security and service logs: our cloud provider keeps access logs, which can include IP addresses and timestamps, to protect the service and investigate problems.
- Anonymous usage counts: daily totals, such as how many times a recipe was opened today. These counts contain no name, account ID, device ID, location or health details. You can turn them off in the App’s settings.
We do not:
- use advertising, ad networks or ad tracking
- use third-party analytics or crash-reporting tools
- sell your information
- use your health information for marketing
How information is used
- To provide the App’s features: tracking, reminders (scheduled on your phone), charts, recipes, workouts and programs.
- To keep your account and data secure, prevent abuse, and meet legal obligations.
- To send practice news by push notification (for example, new office hours). These messages never include your health information, and you can turn them off at any time.
Elevera Health staff manage practice content (recipes, workouts, announcements). Staff cannot view your health logs or photos in the App.
Who processes your information
- T and T Solutions LLC builds and runs the App and its backend for Elevera Health PLLC, under a Business Associate Agreement.
- Google Cloud / Firebase hosts the App’s backend: sign-in, database, photo storage and server functions. These services are covered by a Business Associate Agreement with Google Cloud. Data is stored in the United States and encrypted in transit and at rest.
- Apple and Google deliver push notifications and provide Sign in with Apple, Google sign-in, and the App Attest / Play Integrity checks. Notification content never includes health information.
We share information beyond this only if you ask us to, or if the law requires it.
If you are an Elevera Health patient, your medical records and the information you share with your care team through our clinical systems are protected under HIPAA, as described in our Notice of Privacy Practices, which you can request from the office.
Your choices and rights
- Delete your account: in the App, go to Me → Settings → Delete my account. This permanently deletes your account, logs and photos from our systems. Backup copies are removed automatically within 14 days. You can also email us. See also Delete your app account.
- Get a copy of your data: use Export my data in the App’s settings where available, or email us.
- Correct your data: you can view and edit everything you entered in the App, or email us.
- Turn features on or off in the App’s settings: push notifications, anonymous usage counts, cycle tracking (and its cloud sync), Apple Health / Health Connect access, and the app lock.
- Delete cycle data at any time with one tap in cycle-tracking settings.
- Depending on where you live, you may have more rights under state law. Contact us to use them; we won’t discriminate against you for doing so.
Retention
We keep your App data while your account exists. Deleting your account deletes it right away from the live systems and within 14 days from backups. Anonymous usage counts are kept for about 13 months, and security and audit logs for about 13 months. Records of staff actions are kept as required for compliance.
Security
Our safeguards include:
- encryption in transit and at rest
- access controls so that only you can reach your data
- two-step verification for staff
- integrity checks so that only the genuine App can reach our servers
- audit logging and daily backups
No system is perfectly secure. If a breach affects your information, we will notify you as the law requires.
Children
The App is for adults 18 and older. We do not knowingly collect information from children.
Changes
We will update this section as the App changes. We will ask you to review material changes in the App before you continue.
Contact
Elevera Health PLLC (Elevera Health), with T and T Solutions LLC as the App’s publisher · 1019B Edwards Ferry Rd NE #1060, Leesburg, VA 20176 · (703) 952-3366