Account Deletion
You can delete your Elevera Health app account and its data at any time. The app is offered by Elevera Health PLLC and published by T and T Solutions LLC.
Option 1: in the app (fastest)
- Open the Elevera Health app and sign in.
- Go to Me → Settings → Delete my account. If you haven’t verified your email yet, the “Check your email” screen also has a delete option.
- Confirm it’s you by entering your password, or with Google or Apple, then confirm the deletion.
Your account and data are deleted right away.
Option 2: by email
If you can’t sign in, email us from the email address on your account, with the subject “Delete my app account”. We’ll confirm it’s you, delete the account within 30 days, and email you when it’s done.
What gets deleted
- Your sign-in account, including any connected Google or Apple sign-in
- Your profile and settings
- Everything you logged: medications, doses, symptoms, weight and measurements, habits, workouts and workout plans, meal plans, grocery lists and cycle data
- Your progress photos
- Your phone’s registration for notifications
What we keep, and for how long
- Backups: deleted data disappears from our encrypted backups within 14 days.
- Anonymous usage counts (for example, “the app was opened 40 times today”) were never linked to you, so there is nothing of yours to delete. They’re removed after about 13 months.
- Security and audit logs (records of when the service was accessed, kept to protect your data) are deleted automatically after about 13 months.
- Deleting the app account does not delete your medical records with Elevera Health’s clinical services (such as Charm or Spruce). Those are kept as the law requires. To ask about them, contact the practice.
Questions
email us · (703) 952-3366